Man with Van Chase Cross Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chase Cross provides man and van, removal, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Customer means the person, firm or organisation requesting or paying for the services.
Company means Man with Van Chase Cross, providing man and van and removal services.
Services means any transportation, removal, delivery, loading, unloading, packing, furniture dismantling or reassembly, or related activities carried out by the Company.
Goods means any items, furniture, personal effects, boxes, equipment or materials that the Company is requested to move, handle, transport, store or dispose of.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
2. Scope of Services
The Company provides man and van and removal services for household, office and light commercial moves, collections and deliveries within its operating area. Services may include:
Transport of items from one property or location to another.
Loading and unloading of Goods.
Basic furniture dismantling and reassembly where agreed in advance.
Collection and delivery of single items or multiple items.
Removal of certain items for lawful disposal, where this has been expressly agreed.
The exact scope of work for each job will be set out in the quotation or as agreed in writing before the Booking is confirmed.
3. Booking Process
3.1 Booking request
The Customer may request a booking by providing accurate details of:
The collection and delivery addresses.
The nature, quantity and approximate weight or volume of Goods.
Access details at each property, including floor level, lifts and parking availability.
Any special handling requirements, fragile items or high-value items.
The desired date and time of the move or collection.
3.2 Quotations
Based on the information provided, the Company will give an estimate or quotation. Quotations are given in good faith and are based on the accuracy and completeness of the information supplied by the Customer. If the information given is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the price, refuse part of the work or cancel the Booking.
3.3 Confirmation of booking
A Booking is only confirmed when the Company has accepted the request for Services and, where required, any deposit has been received. The Company may confirm acceptance in writing. The Customer is responsible for checking that all details in the confirmation are correct and must notify the Company promptly of any errors.
3.4 Changes to bookings
Any changes to the date, time, addresses, access or scope of work must be communicated to the Company as soon as possible. Changes may result in revised charges. The Company does not guarantee availability for amended dates or times, but will use reasonable efforts to accommodate reasonable changes.
4. Pricing and Payments
4.1 Pricing structure
Pricing may be based on time, distance, number of porters, size of vehicle, volume of Goods, or a fixed quote for specific work. The applicable basis of charging will be stated in the quotation or booking confirmation.
Additional charges may apply for:
Waiting time caused by delays outside the Company’s control.
Poor access, long carries, stairs where not previously declared.
Extra items or services not originally quoted for.
Evening, weekend or bank holiday work, where applicable.
Congestion or toll charges, parking costs or fines incurred due to circumstances beyond the Company’s control.
4.2 Deposits and advance payments
The Company may require a deposit or full advance payment to secure a Booking. Any such requirement will be notified to the Customer at the time of booking. Bookings may not be treated as confirmed until the requested payment has cleared.
4.3 Payment terms
Unless otherwise agreed in writing, all charges are payable on completion of the Services on the day of the move or collection. For time-based bookings, the chargeable period begins when the vehicle and staff arrive at the first address or at the agreed start time, whichever is earlier, and ends when the work is completed.
Payment must be made using an accepted method as notified by the Company. The Customer is responsible for ensuring that sufficient funds are available and that payment can be made promptly.
4.4 Overdue payments
If payment is not made when due, the Company may:
Charge reasonable interest on overdue amounts.
Retain Goods in its possession until payment is received in full.
Recover any reasonable costs incurred in pursuing overdue amounts.
5. Cancellations and Postponements
5.1 Cancellation by the customer
If the Customer wishes to cancel or postpone a Booking, they must notify the Company as soon as possible. The following may apply unless different terms are agreed in writing:
If cancellation is made more than 48 hours before the agreed start time, no cancellation fee may be charged, or only a reasonable administration fee may apply.
If cancellation is made within 48 hours but more than 24 hours before the agreed start time, the Company may charge a percentage of the quoted price or retain part of any deposit to cover lost booking time.
If cancellation is made less than 24 hours before the agreed start time, the Company may charge up to the full quoted price, particularly where it is unlikely to fill the slot.
5.2 Cancellation by the company
The Company may cancel a Booking or refuse to carry out all or part of the Services if:
The Customer has provided incomplete or misleading information.
The Goods include prohibited or hazardous items.
Access is unsafe or conditions at the property would pose a risk to staff, vehicles or property.
Payment terms are not met or required deposits are not received.
In such cases, the Company will use reasonable efforts to inform the Customer as early as possible. If the Company cancels for reasons within its reasonable control, it will refund any deposits received for that Booking. The Company is not liable for any indirect or consequential losses arising from cancellation.
6. Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate and lawful parking is available for the Company’s vehicles at all relevant locations.
Obtaining any permits or authorisation needed for loading or unloading.
Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been agreed.
Informing the Company of any fragile, delicate, high-value or unusually heavy items.
Ensuring that the property is accessible at the agreed times and that someone is present to grant access and sign any relevant documents.
Complying with applicable waste and recycling rules where items are to be disposed of.
If the Customer fails to meet these responsibilities, additional charges may apply and the Company may, if necessary, limit or refuse the Services.
7. Excluded and Restricted Items
Unless agreed in writing, the Company does not carry:
Illegal goods or substances.
Explosives, weapons, flammable or hazardous materials.
Live animals or plants.
Perishable foods that may spoil in transit.
Items requiring specialist lifting equipment or exceeding safe manual handling limits.
The Customer must not include any such items within the Goods. The Company may refuse to transport or dispose of prohibited items and may, where necessary, involve relevant authorities.
8. Liability and Insurance
8.1 Standard liability
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited to a reasonable amount, taking into account the nature, age and condition of the items, unless otherwise agreed in writing.
The Company is not liable for damage to Goods that arises from:
Inadequate or improper packing by the Customer.
Pre-existing defects, wear and tear, or inherent vice in the items.
Handling items against the Company’s advice where the Customer insists on proceeding.
8.2 Indirect and consequential loss
The Company is not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress, or losses arising from delays, missed work, or other third-party arrangements, even if the possibility of such loss was known.
8.3 Damage to property
The Company will take reasonable care to avoid damage to property, flooring, walls and fixtures during the move. The Customer should take steps to protect flooring and surfaces where necessary. The Company’s liability for damage to property is limited to the reasonable cost of repair, subject to evidence and any applicable exclusions.
8.4 Limits of liability
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. In all other cases, the Company’s total liability in respect of any one event or series of connected events shall not exceed a reasonable sum relative to the value of the Services provided, unless otherwise agreed in writing.
9. Delays and Events Beyond Our Control
The Company will make reasonable efforts to complete the Services within agreed timescales. However, timings are estimates and not guarantees. The Company is not liable for delays caused by events beyond its reasonable control, including but not limited to:
Traffic congestion, road closures or accidents.
Weather conditions.
Mechanical breakdowns where the Company has taken reasonable steps to maintain vehicles.
Strikes, labour disputes, civil unrest or public events.
Delays caused by the Customer, building management or third parties.
Where a delay occurs, the Company will use reasonable endeavours to keep the Customer informed and to complete the work as soon as reasonably possible.
10. Waste Regulations and Disposal
10.1 Lawful disposal
Where the Company agrees to remove items for disposal, it will do so in accordance with applicable waste and environmental regulations. Certain items may require special handling or may not be accepted at standard facilities. The Customer is responsible for informing the Company of the nature of any items to be disposed of.
10.2 Prohibited waste
The Company will not knowingly remove or dispose of hazardous, toxic, clinical or controlled waste without prior agreement and appropriate arrangements. Examples include chemicals, paint, asbestos, gas bottles, oils, and electrical appliances that must be treated under specific regulations.
10.3 Charges for disposal
Charges for disposal will be set out in the quotation or otherwise agreed before the work is carried out. Additional charges may apply where items are heavier, bulkier or require special treatment, or where waste facility fees increase.
10.4 Customer responsibility
The Customer remains responsible for any items that the Company is unable to lawfully transport or dispose of. If prohibited or misdescribed waste is given to the Company, the Customer may be liable for any additional costs, penalties or charges the Company incurs as a result.
11. Claims and Complaints
11.1 Inspection on completion
The Customer is encouraged to inspect Goods and property as soon as reasonably possible on completion of the Services. Any visible damage or concerns should be raised with the Company at the earliest opportunity.
11.2 Reporting issues
If the Customer wishes to make a claim for loss or damage, they should notify the Company in writing within a reasonable period after the Service date, giving full details of the issue. The Company may request supporting evidence such as photographs and proof of value.
11.3 Resolution
The Company will review any complaint or claim and, where appropriate, may offer repair, reasonable compensation or another form of resolution, subject to the limitations in these Terms and Conditions. The Customer agrees to co-operate with the Company’s investigation.
12. Data Protection and Privacy
The Company will collect and use personal information from the Customer only to the extent necessary to administer bookings, provide Services, process payments and meet legal obligations. Personal data will be handled with appropriate care and not sold to third parties. The Company may retain records of bookings and communications for a reasonable period in line with legal and operational requirements.
13. Termination
The Company may terminate a Booking or cease providing Services if the Customer breaches these Terms and Conditions, behaves abusively or unlawfully, or fails to make payment when due. On termination, the Customer must pay for all Services already provided and any reasonable costs incurred as a result of the termination.
14. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of confirming a Booking will usually apply to that Booking, unless changes are required by law or expressly agreed with the Customer.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services. No other terms, representations or understandings, whether oral or written, shall have any effect unless expressly agreed in writing by the Company.
By placing a booking with Man with Van Chase Cross, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
