Man With Van Chasecross Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Chasecross provides removal, transport, collection, delivery, and related moving services to customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before confirming any service. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who places the booking or any person acting on their behalf.

These conditions apply to all man and van services, including single-item transport, small removals, furniture moves, collection and delivery work, and similar domestic or commercial jobs. They are designed to create clarity around the booking process, payments, cancellation rights, liability, waste handling, and the legal framework governing the agreement. Nothing in these terms affects your statutory rights under UK law.

We may update these terms from time to time to reflect legal, operational, or business changes. Any updated version will apply to bookings made after the effective date of the revised terms. The version in force at the time your booking is confirmed will normally govern that booking, unless a later change is required by law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

1. Booking Process

A booking with Man With Van Chasecross is only confirmed when we have accepted your request and issued a written or electronic confirmation. Enquiries, quotes, and estimates do not create a binding booking unless we explicitly confirm availability and agree to carry out the work. We may request details such as pickup and delivery addresses, item descriptions, access conditions, floor levels, parking restrictions, time windows, and any special handling requirements before confirming the service.

You are responsible for ensuring that the information you provide is accurate and complete. If the details change after confirmation, we may revise the quotation, alter the vehicle size, adjust the time estimate, or cancel the job if the revised requirements are materially different from those originally agreed. We are not liable for delays or additional charges caused by incorrect, incomplete, or misleading information supplied by you or by anyone acting on your behalf.

We reserve the right to refuse or cancel a booking where the work appears unsafe, unlawful, beyond the capacity of the agreed service, or likely to cause unreasonable risk to staff, property, or other road users. This includes, without limitation, jobs involving prohibited items, excessive weight, dangerous access conditions, or a mismatch between the quoted service and the actual work required. Any booking is also subject to vehicle availability, staffing, and operational conditions on the day.

2. Prices and Payments

Unless stated otherwise, prices are quoted in pounds sterling and may be based on hourly rates, fixed charges, mileage, waiting time, access conditions, or a combination of these factors. Quotes are usually given on the assumption that the job can be completed within the information originally provided. If the work takes longer or requires extra resources because of traffic, access issues, parking difficulties, additional items, or changes in instructions, we may charge a reasonable additional amount.

Payment terms will be stated during booking or on the invoice. We may require a deposit or full prepayment to secure the appointment, and any outstanding balance must be paid immediately on completion unless otherwise agreed in writing. We accept no obligation to release goods, complete delivery, or end the service where payment has not been made as required. If payment is overdue, we may charge interest and recovery costs to the extent permitted by law.

All charges are subject to applicable taxes where relevant. If you require a receipt or invoice, we will provide one in the usual course of business. Any dispute about an invoice must be raised promptly and in good faith. The customer must still pay any undisputed amount by the due date, even if another part of the invoice is questioned.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice as early as possible. If notice is given within an agreed free cancellation period, no charge may apply. Outside that period, we may charge a cancellation fee that reflects the time reserved, work already prepared, and any costs incurred. Where we have already travelled to the collection point or begun loading, you may be charged for time, distance, and any other reasonable expenses incurred up to the point of cancellation.

We may cancel or postpone a service if conditions are unsafe, if access is restricted, if the goods are not ready at the agreed time, if payment terms are not met, or if events beyond our control prevent us from completing the job. In such cases, we will aim to notify you as soon as reasonably possible and may offer an alternative time if available. We are not liable for loss caused by delay where the delay arises from circumstances outside our reasonable control.

Traffic congestion, weather, road closures, vehicle breakdown, or third-party delays can affect timing. Any arrival or completion time provided is an estimate only unless we expressly agree a fixed time in writing. While we will act with reasonable care and skill, we do not guarantee exact arrival or completion times and we are not responsible for indirect loss arising from ordinary scheduling variation.

4. Customer Responsibilities

You must ensure that the goods to be moved are properly packed, labelled where necessary, and ready for collection at the agreed time unless we have agreed to pack or prepare them as part of the service. You must also ensure that there is lawful access to the premises, suitable parking or loading arrangements where needed, and that any building rules, permits, or permissions required for the job are obtained in advance. If access is not available, waiting time or abortive journey charges may apply.

You are responsible for declaring any item that is fragile, valuable, heavy, awkward, or likely to require special handling. This includes glass, antiques, electrical goods, artwork, or items that may be damaged by vibration, moisture, or pressure. Unless otherwise agreed, man with van services do not include specialist packing, dismantling, reassembly, or installation. If we assist with such tasks, we do so on a reasonable-efforts basis and subject to these terms.

You must not include prohibited, dangerous, illegal, or undeclared items in any load. This includes hazardous substances, flammable materials, explosives, weapons, live animals, controlled drugs, or any item that may endanger people, property, or the vehicle. If such items are discovered, we may refuse to move them, halt the job, notify the relevant authorities if necessary, and recover any costs or losses caused by the breach.

5. Liability and Insurance

We will provide our services with reasonable care and skill. However, our liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where goods are damaged in transit or during handling, you must notify us as soon as reasonably possible and provide evidence of the damage, together with a clear description of the item and the circumstances in which the damage occurred. Our responsibility, where accepted, will usually be limited to repair, replacement, or the reasonable value of the affected item, subject to any insurance cover, exclusions, and the item’s declared value. We may require proof of ownership and value before assessing any claim.

We are not responsible for pre-existing damage, hidden defects, inadequate packing, wear and tear, or damage caused by the nature of the item itself. Where the customer has packed the goods, we accept no liability for damage caused by poor packing, unsuitable containers, or insecure stacking. If you request that we move items that are already damaged or unstable, you do so at your own risk unless we agree otherwise in writing.

6. Waste, Disposal, and Environmental Compliance

If the service includes disposal, removal of unwanted items, or clearance work, you must ensure that the items handed over for disposal are lawful for us to collect and transport. We operate in accordance with applicable UK waste regulations and will only dispose of waste through lawful and authorised routes. You must not place hazardous, clinical, electrical, chemical, or restricted waste into an ordinary clearance job unless this has been expressly agreed and arranged in advance.

You remain responsible for declaring whether any item is waste, reusable property, or subject to special handling requirements. Where items are transferred to us for disposal, the point at which ownership and responsibility pass to us, if at all, will depend on the nature of the agreement and the condition of the goods. We may refuse waste that is contaminated, unsafe, or inconsistent with the agreed service. Any unlawful or undeclared waste may be returned at your expense where permitted.

We expect customers to comply with all relevant waste duty of care obligations and to provide accurate information about the nature, origin, and contents of waste items. If you provide waste that later proves to be hazardous or misdescribed, you agree to indemnify us for losses, penalties, handling costs, disposal fees, and any third-party claims arising from that breach. We may also suspend or terminate the service where regulatory compliance cannot be assured.

7. Complaints, Claims, and General Matters

Any complaint should be raised promptly so that we can investigate while the facts are fresh. If you believe there has been a problem with the service, you should provide a clear explanation and any supporting information. We will review the matter fairly and, where appropriate, may offer a remedy in accordance with these terms and our legal obligations. Late or vague complaints may be harder to assess and may affect our ability to resolve the issue.

We may assign, subcontract, or transfer our rights and obligations under these terms where reasonably necessary for the performance of the service or the operation of the business. You may not transfer your rights or obligations without our prior written consent. No delay or failure by us to enforce any term shall operate as a waiver of that term or any other term. Any waiver must be agreed in writing to be effective.

These terms constitute the entire agreement between you and us in relation to the relevant booking, unless we agree additional terms in writing. If any conflict arises between a written quotation and these terms, the written quotation will prevail only to the extent of the specific inconsistency. All other provisions will remain in force. Nothing in these conditions creates a partnership, employment relationship, or agency arrangement between the parties.

8. Governing Law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these terms, except where mandatory consumer protection rules provide otherwise. If you are a consumer, you may have additional rights under applicable UK consumer law that cannot be limited by contract.

By proceeding with a booking for Man With Van Chasecross, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a fair and practical framework for a reliable man and van service, while protecting both parties and ensuring compliance with applicable law. If you do not accept these terms, you should not confirm a booking or permit the service to begin.

For the avoidance of doubt, all references to the service include variations such as man with a van, van and man service, and similar descriptions used in quotations, correspondence, or booking confirmations. The legal effect of these terms applies regardless of how the service is described, provided it is supplied by us as part of the agreed moving or transport arrangement.